It comes without saying that all companies rely on emails for internal communication as well as client communication. Such is expected, considering that it is cost-effective, easy to scale as well as help in targeted communication. When emails are left unanswered, it comes without saying that such leads to broken communication, and such could impact on productivity.
In most business settings, the email is essentially a mailbox that has multiple users. With a shared email, there is an allowance for customers to reach out to the company. Also, there is an allowance for various users to respond to queries from customers. Although such may sound convenient, such may be a disaster. In some instances, customers may get more than a few responses. Too many users could bring about blocking of the primary email account. On the other hand, some clients may not get the answer they need on time.
When you want to solve issues that can result from using shared mails, considering shared inbox services is commendable. In the following section, read more here about what to expect when using a shared inbox service.
First, there is an assurance that you can share the workload. With this in mind, some businesses receive more than a hundred emails in a day. With this service, there is an assurance that you can allocate each member of the team a specific number, and they will respond to each of them.
Secondly, you are assured of a shared inbox and not a password. When anyone has a password to the company’s email account, there is no doubt that it can be a risk. Since we want to avoid that, this service ensures that each of the team members gets their separate logins. Such not only provides enhanced security but also boosts productivity.
Thirdly, business owners are assured of an easy track of metrics. There are times when you may want to know more about email frequency, response rate, and individual performance. Such is expected as we want to ensure high productivity. Considering this, shared inbox service ensures that such happens as you can measure and improve when need be.
In conclusion, there is a need for business owners to settle for the right shared inbox considering that you have several options in the market. With this in mind, ensure that you carefully review each of the features that are offered to ensure that your business benefits from that. Check out hiver alternative for useful reference.
For additional info, visit this link - https://en.wikipedia.org/wiki/Collaboration